REPORTS ON PERFORMANCE CRITERIA – Above Excellent!
Debra Stewart – submitted the following scores.

The key criterion measured by the Vital Life Community Wellness Program (VLCWP) is the degree to which the residents of a community engage with each other in a meaningful way.  Meaningful means it fulfills the criteria of ”Wellness” benefits (8 Human Ecologies) in mind, body and spirit, and satisfaction.  Satisfaction meaning, that the encounters are positive in nurturing the social needs of the community member such that they eagerly look forward to repeating the activities (building positive habits) and that they are aware that they have a “say” in what those activities will be, and can help ensure that the quality will continue to improve for their benefit.

It is the constant measure and feedback required by the VLCWP that enables the volunteers, and managers of the community to continuously improve and/or change as needed to accomplish pre-determined goals.

In the charts below, we can see that St. Leonard has an average for the ten month period of 2012 of 91%, up from a beginning of 85% at the beginning of the year.

A zero (0) score means a service or program desired doesn’t even exist.  A one (1.0) means the result is acceptable, and a two (2.0) means it is the Gold Standard; Outstanding - it just cannot be imagined how the program could improve.

Of course there are three intermediate scores below and above acceptable as well.  St. Leonard has an amazing 91% which means they are scoring between “Very Good” and the “Outstanding”; you can’t do much better than that; plus best for last, the last month their score – an amazing 98% of the continuum of possibilities!

The question then to be asked is, “how many participated in the scoring?”

ST. LEONARD COMMUNITY - VITAL LIFE PARTICIPATION

As of October 2011, a total of 1,521.5 hours of activities were invested into 1,432 events, in which the aggregate satisfaction was a Vital Life Score of 1.8 or approximately 91% which equates to a satisfaction score higher than Excellent!

The key factor that is unique about this score, which should be compared to other communities, is that the participation in the programs includes:

And get ready - also participation from:

 

The visitor off - campus included:

As CEO Tim Dressman so eloquently puts it, "We used to have people saying they 'weren't ready yet' to join our community, now they are asking, 'How can we join?'"

THE COST OF COMPILING DATA

The goal of the Vital Life Community Wellness Program, is that we've taken away the traditional hurdles often cited from communities, as to, "why they can't":

Violation of HIPAA regulations: compiling data on social activities when voluntary, does not relate to any entitlements, claims, or liabilities; in fact the opposite is true, it reflects WELL on the individual.

Too costly: In the beginning the program will take extra staff hours to kick it off.  Very quickly this and all other administrative, clerical, and leadership positions should be turned over to resident or employee (in their home time) "volunteers".  This is the key tenant of Vital Life; things aren't done for the residents, they are not helpless; they can do for themselves and they WANT to be active - it gives them purpose and pride.  If done properly, the program is "low cost" or "no cost" and a home run for the self-esteem of the residents who now have a purpose in LIFE!

Residents don't want data kept on them: This may be true for a very few, but not for participants in the VLCWP.  Just as a baseball player seeks notoriety for his high batting average, our experience is that the residents are proud of their prowess and progress; after all they are growing, not dying!  For the most part the team secretary tallies up the aggregate of the team score and these are put on public bulletin boards. 

The peer pressure within the team when their score is low is to look at their team-mates and urge more participation.  This is the whole purpose of a support group based on competitive team fun; it accelerates performance and participation.

Even so, in many activities, certain individuals who have worked hard to perform well would be upset if their scores were NOT made public.